Live Telephone Selling Training Course

Perfect for:

Our Live Telephone Selling course is set out to help you deliver a business winning presentation, creating a convincing, informative and confident pitch. If you’re failing to succeed or require assistance, our experts will help you to put forward a strong business-case and make an impact on your clients.

Who should attend?

Live Telephone Selling prepares delegates with practical tools and techniques to get to the next stage of the sales cycle. The ‘Live’ in Live Telephone Selling is two hours of dedicated qualifying and decision maker calling with coaching support from expert sales trainers. It is a ‘must have’ for anyone who is tasked with generating new business.

Key outcomes from the course

By the end of this training course, your delegates will:

  • Explain how a positive belief and attitude will benefit live telephone selling.

  • Understand the importance of lead generation in connection to your pipeline.

  • Establish the minimum criteria for new leads and identify how to qualify hot leads.

  • Demonstrate a professional introduction and build rapport with a prospective client.

  • Identify how to use effective questioning to uncover your client’s needs.

  • Demonstrate how to achieve your call objectives and apply gaining commitment techniques.

  • Build a professional profile on LinkedIn.

  • Demonstrate how to use social media to generate leads to fill your pipeline.

Training Approach

An enlightening two-day course which begins with how a positive mindset is the key to generate, qualify and maximize sales opportunities on the telephone. This course dispels the myth that “cold calls don’t work” and works in sync with a practical session on the use of social media to generate leads.

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Modules Covered

The key areas covered in the course are:

  • Personal Motivation: getting on the phone

  • Improved persuasive communication

  • Set up and the Gatekeeper: the early stages

  • Communication: getting the message across

  • Questioning: the power of asking the right things, at the right time

  • The Benefits: explaining what’s in it for the customer

  • Understanding hooks and events to increase reasons

  • Objection Handling: Overcoming hurdles

  • Summarizing and Closing: The impact of the final words

  • The Voicemail: leaving the right message to gain call back


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