We’ve all been on the receiving end of poor customer service; from rude restaurant servers to unhelpful call centres. How many companies, shops or restaurants have you and your family now boycotted for some reason? Well, regardless your business, customers could be doing exactly the same with you. What’s more, very few of these unhappy customers report their complaint, meaning you could be completely unaware of the bad reputation growing about your business.
This is why it’s vital to make sure all customer-facing staff are trained on how to interact with customers in order to best represent the business. If you needed any more persuading (or to convince other senior staff) the below are 10 facts which demonstrate the importance of good customer service.